Refund policy

This Refund Policy applies to all purchases made from Sydmar through our website.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

2. Change of Mind

Due to the nature of food products, Sydmar does not accept returns or refunds for change of mind.

This includes ordering the wrong item, no longer wanting the product, or incorrect quantities ordered.

3. Perishable and Chilled Goods

Due to health and safety regulations, perishable, refrigerated and frozen products cannot be returned or exchanged, except where required under the Australian Consumer Law.

Sydmar does not offer refunds for perishable or chilled items that are left unattended after delivery and/or affected by delivery delays outside our control, such as spoilage due to customer unavailability at the time of delivery.

Customers are responsible for ensuring someone is available to receive deliveries containing perishable or chilled goods.

4. Faulty, Damaged or Incorrect Items

Please contact us within 24 hours of delivery if:

  • You receive an incorrect item
  • A product arrives damaged or faulty
  • A product is spoiled or past its use-by date upon delivery

Where appropriate, Sydmar will offer a replacement, refund or store credit. All remedies are provided in accordance with Australian Consumer Law.

5. Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened food products
  • Perishable, refrigerated or frozen goods
  • Items not in their original condition
6. How to Request a Refund or Replacement

To request a refund or replacement, please email us with:

  • Your order number
  • Details of the issue
  • Clear photos of the product and packaging (where applicable)

Email: info@sydmarfoods.au

7. Refund Processing

Approved refunds will be processed via the original payment method within a reasonable timeframe.