Privacy policy

Sydmar (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or services, or by providing your personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Personal Information We Collect

Information You Provide Directly

We may collect personal information when you:

  • Create an account
  • Place an order
  • Contact customer support
  • Sign up for newsletters or marketing communications

This may include:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase history

Automatically Collected Information

We automatically collect certain information through your use of our website, including:

  • Device and browser details
  • IP address
  • Pages visited and time spent
  • Cookies and similar tracking technologies

Information From Third Parties

We may receive information from third-party service providers such as payment processors, analytics providers, or marketing platforms.

2. How We Use Your Personal Information

We use your personal information to:

  • Provide and fulfil products and services
  • Manage and process transactions
  • Communicate with you about orders, accounts, and customer support
  • Improve our website, products, and services
  • Provide marketing and promotional offers (where you have opted in)
  • Detect and prevent fraud
  • Comply with legal and regulatory obligations

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve your experience, analyse site traffic, and tailor content.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

4. Disclosure of Personal Information

We may share your personal information with:

  • Third-party service providers (such as Shopify, payment processors, and delivery partners)
  • Marketing and analytics partners
  • Legal or regulatory authorities where required
  • Affiliates and related entities

We do not sell or rent your personal information to third parties for their own marketing purposes.

5. Data Security and Retention

We implement reasonable technical and organisational measures to protect your personal information. However, no system is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights and Choices

You may have the right to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Request deletion in certain circumstances
  • Opt out of marketing communications
  • Lodge a privacy complaint

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of our services means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@sydmarfoods.au
Location: Prestons NSW 2170